Appointments

Advanced Access Scheme

In accordance with Government Guidelines we offer a percentage of our appointments under the Advanced Access Scheme.

In order to do this we run a system where selected appointments are only booked on the same day they are to be used. When you wish to see a doctor ring on the day that you wish to be seen, it is advisable to ring at 8.00am even if you want an afternoon appointment, you will be given a time to attend surgery.

We do have appointmenst which can be booked in advance, these do tend to get booked well in advance and we may not always be able to offer you the appointment you want.

We do try to ensure that everybody is seen the day they telephone, but obviously for the sake of the health of your doctors, they cannot work indefinitely and appointments are limited.

Book Appointments Online

Appointments can also be booked online via Systm Online.

Systm online allows you to book or cancel your appointment, order repeat prescriptions and also ask the practice a question. To use this service you must have a secure registration log in and password. This can be obtained by submitting our online form and then calling into the surgery with you a form of photo ID for example a passport or drivers licence with a photograph on it.

For further information about appointments, please contact us at the medical centre.

Nurse Appointments

Nurse appointments are pre-bookable, if the appointment is for a specialised clinic such as diabetes, asthma or an over 75 health check, please tell the receptionist and you will be given a longer appointment time.

We aim to be able to provide appointments with the nurses within:

  • For urgent problems the same day
  • Routine appointments (any nurse) 3 working days
  • Routine appointment (specific nurse) 5 working days

Chaperones

Woodsend Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

Therefore if a doctor considers that an intimate examination is required you will be asked if the doctor may call in a chaperone. The chaperone will be discreet and is bound by the rules of patient confidentiality to not repeat anything overheard whilst chaperoning. If you wish you can request a same sex doctor for your examination and we will do our best to comply with this. Or you may nominate a friend or family member to act as chaperone.

Self Service Sign-in

When you arrive at Woodsend Medical Centre, why not save time and make life easier by using our self service sign-in facility.

The system uses touch screen technology making it very easy to answer the simple questions required. The screen is in large print so that it can be easily read and used.

Telephone for Advice

If you need to speak to a doctor or a nurse, please telephone the surgery and explain to the reception staff who you wish to speak to. You will be asked for a contact telephone number and a clinician will telephone you when they can.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. The practice lose around 250 to 300 appointments a month with patients failing to attend for their appointment.  Please help us to help you by cancelling your appointment.